- Manage large amounts of incoming support requests
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Developing, executing and maintaining Software Test plans
- Take part in the product acceptance process
- Assist in Customer Proof of Concepts (POCs) and non standard configurations
- Trouble shooting complex issues with customer deployments
- You have what it takes to become a part of the Open vStorage team
- You have strong affection with IT and Storage
- A Bachelor’s degree in Computer science would be nice but curiosity would be as good
- Good communication skills
- No fear for fast paced work environments
- Experience with Linux (Ubuntu, Debian, CentOS,…), Hypervisors (KVM, VMware, OpenStack), Networking, Python, Bash would be very nice
- English is a must.
- If you do not master Dutch do not worry. You`lll only miss out on a few silly IT jokes but for the rest you’ll be fine.
- Not afraid of airplanes as you might have to travel occasionally
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Open vStorage is the World`s fastest Distributed Block Store that spans across different Datacenter. It combines ultra-high performance and low latency connections with a data integrity that has no comparison. Data is distributed across datacenters using both Replication or Erasure Coding.
Joining Performance and Integrity is not a simple bolt-on solution and requires a from-the-ground-up approach. The open vStorage intelligence delivers up to 50,000,000 IOPs per rack. Disk Failures, Node Failures and even Datacenter Failures do not present data loss and hence do not threaten any of your Data Integrity.
You have been lead to believe that in order to have a 100% Data Loss Protection you have to compromise on Performance. While this might sound logical and acceptable, in is time to step out of the box and demand a non-compromise Storage Platform.